Customer Support Executive at Coconclean

Job DescriptionPosted 9 months ago

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Customer Support Executive Responsibilities:
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
A bachelor’s degree in administration or related field.
A minimum of 3 years' experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.


Job Information
Company Name

Coconclean

Location

General Booth Blvd
Virginia Beach, Virginia

Type

Full Time

Salary

$38,000.00 - $55,000.00 /Year


Posted on Feb 25, 2022

Other Jobs at Coconclean

2022 - Find more information at Workants.com


You are offline. Some functionality might not be avaliable.